Making the most of your Mobility Battery Warranty

February 2019


Making the most of your mobility battery warranty


We see warranty guarantees all over the retail marketplace and if it’s a particularly encouraging deal, they can be an important factor in the consumer’s purchasing decision.


This applies equally well to the battery market where our batteries power everything from cleaning and maintenance products, golf trollies and carts, and mobility scooters, through to caravans, motorhomes and leisure boats.


The technology underpinning modern batteries is becoming increasingly more sophisticated as more is demanded from their features and performance.  This level of sophistication requires a robust diagnostics system that can reveal if the battery has been properly cared for.


Therefore, not only is it a good idea to follow the manufacturer’s instructions meticulously to maintain a long battery life, it is also vital because failure to do so could invalidate your warranty.


Double the power, double the trouble?


This is particularly pertinent to the mobility scooter sector as the warranty on mobility batteries is more of an issue because there are usually two batteries fitted. So, if we say estimate a general returns rate for issues with deep cycle batteries under warranty at around 1%, for mobility scooter users, the good battery will also be an issue so that doubles to a potential 2% returns rate.


Although today’s batteries are hugely resilient and high-performing, mobility batteries ‘can’ fail for a variety of reasons, broadly linked to issues with recharging, excessive loads or defective chargers.


Test for yourself


If a fault occurs, the customer can identify the ‘bad battery’ and check against their warranty agreement by applying some simple tests.


When a mobility customer receives the batteries, they should be fully charged first then tested using a discharge tester. If one battery is much lower than the other, that would be fall under the warranty. If the better battery is less than 70%, this should also be replaced as the bad battery has probably overloaded it.


If both batteries are bad then the following can be considered:

  • Batteries have been allowed to discharge too low…  not put on charge after every trip
  • Batteries stored in a discharged state can get sulphated as part of the chemical process, building up coarse sulphate crystals that are difficult to dissolve
  • A lot of use – large distances each day – can take the batteries down too low
  • Weight of passenger makes the batteries work harder
  • Location of the customer i.e. hilly area
  • Scooter may be worn out and the electric motor inefficient


The choice is yours


To help to preserve the mobility customer’s warranty and deliver better value for money, the choice of batteries to fit in your scooter is key. The choices focus on AGM, Gel or Lithium.


AGM (Absorbed Glass Mat) batteries are a traditional choice for mobility scooter customers. However there can be differing versions for different applications, such as alarms, UPS, leisure and electric vehicles. Electric vehicles can be split into occasional use and then industrial deep cycle daily use.


Gel batteries are good if you are prone to not recharging your battery every time that it’s been used, or if you have exceptional use for your scooter in terms of frequency and length of trips, using it in an inclined area or in heavier, weight-bearing modes.


However, if you want ZERO warranty problems and exceptional long service life so that you can fit and forget, then Lithium is the battery for you.


Wishing you happy travels if you do use a mobility scooter and more power to you!

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